How to use Vatrina
A quick guide to everything on the site: for people looking for something, and for people who want to show their work. You can download it as a PDF.
For customers: find what you need
How do I search?
Type what you are looking for in the search box at the top, e.g. “flat Nasr City”, “makeup artist” or a shop name. Search covers listings and Vatrina names. You do not need an account to search or contact a seller.
How do I narrow results?
On Explore, pick a governorate, a type (products or services) and tap a category chip (real estate, cars, medical…).
How do I contact a seller?
Open the listing or Vatrina and tap “WhatsApp”; it opens a chat with the seller with a ready message. You can also call or share the Vatrina.
Is the seller open now?
A Vatrina page shows “Open now” in green or “Closed now” in red next to its name, plus the full weekly hours and day off.
Didn’t find it?
Below the results, use “Tell us what you need”: we will try to bring sellers in that field. Know someone who does it? Tap “Send on WhatsApp” and invite them.
Reviews
How do I review a Vatrina?
Open it, scroll to “Customer reviews”, pick 1–5 stars and write a short note. You need to be signed in so reviews stay real. One review per person; you can edit or delete it.
Who sees my name?
Only your first name, never your email or number.
For sellers: open your Vatrina in two minutes
1. Sign in
Tap “Open your Vatrina”. Continue with Google, or enter your email and we send a 6-digit code (check Spam/Promotions).
2. Set up your Vatrina
Add your business name, category, governorate and area, a short bio, the WhatsApp number customers will use, and a logo if you have one.
3. Set your hours
For each day choose Open (from–to), 24 hours or Day off. “Apply Saturday hours to all days” saves time.
4. Post your first listing
From your dashboard tap “Add product or service”: title, type, price (or “negotiable”), up to 5 photos and a clear description, then Publish.
5. Share your link
Your Vatrina has its own link, vatrinaeg.com/en/s/your-name. Put it in your Instagram and Facebook bio and send it to customers.
Managing your Vatrina
What is in the dashboard?
Under “My Vatrina”: your listings, views and how many tapped to contact you.
Edit, hide or delete a listing?
Next to each listing: Edit, Hide (e.g. out of stock, bring it back later) or Delete.
Reply to reviews?
Open your Vatrina page and tap “Reply to review” under any review. You also get an email for every new review.
Tips for listings that sell
Natural light, several angles • a clear title with the item and area • show a price when you can • reply fast on WhatsApp • ask happy customers to review you.
Safety and rules
Tips for customers
Meet in a public place • inspect before paying • never pay strangers in advance • report anything that feels wrong.
How do I report a listing?
On any listing tap “Report this listing” and pick a reason. We review reports and hide listings that break the rules.
What is not allowed?
Anything illegal, misleading or fraudulent, or that infringes others’ rights. See the Terms of Use.
Frequently asked questions
Is it really free?
Yes. Opening a Vatrina and posting listings is free, with no commission on any sale.
Are you a middleman?
No. Customers contact sellers directly and agree between themselves.
Do I need a commercial registration?
No. Anyone offering a real product or service can open a Vatrina, even from home.
How do I delete my account?
Email us from your account email or mention your Vatrina name; see the Privacy Policy.
Still need help? Email us at info@vatrinaeg.com
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